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Dial 311

Missed Garbage, Recycling or Organics Collection

To make a complaint, items must:

  • Be from a residential building
  • Be placed out between 4 PM and midnight the day before the scheduled day
  • Be placed out properly, following disposal rules
  • Remain curbside

You cannot make a missed collection complaint if your scheduled service day was suspended due to a City holiday or emergency.

You can report that garbage, recycling, organics, or bulk items were not picked up on your service day. The Department of Sanitation will collect them in 1 to 2 business days.

To report missed garbage, recycling, and organics collection, you can make a complaint starting at 8 AM the day after your service day.