Missed Garbage, Recycling or Organics Collection
To make a complaint, items must:
- Be from a residential building
- Be placed out between 4 PM and midnight the day before the scheduled day
- Be placed out properly, following disposal rules
- Remain curbside
You cannot make a missed collection complaint if your scheduled service day was suspended due to a City holiday or emergency.
You can report that garbage, recycling, organics, or bulk items were not picked up on your service day. The Department of Sanitation will collect them in 1 to 2 business days.
To report missed garbage, recycling, and organics collection, you can make a complaint starting at 8 AM the day after your service day.