Important Notice

The Health Benefits Retiree client service walk-in center is closed. 

Due to the closure of the office, retirees who mailed or faxed forms or correspondence March 11, 2020 or after, we cannot access or process that form. Please resubmit your documents as follows:

1) Inquiries and questions can be emailed to

2) Forms/documents can be sent via email to

Please do NOT include your Social Security number, include your Employee ID or pension number only.

3) For questions regarding the PICA prescription drug benefit program please call 1-800-467-2006.

4) If you are a HIP-HMO member turning 65 or on Medicare due to a disability, please contact HIP at (800) 447-9169 to enroll over the phone. Please identify yourself as a City of New York retiree or dependent of a retiree. For all other members enrolled in a HMO plan, please contact your health plan at the customer service numbers on the back of your ID card.

Please note that active employees can contact NYCAPS Central by: 

1) Phone – 212-487-0500 

2) Email – Or

Please check Health Benefits Program website periodically for updates.