Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc) and you find that you’re talking to a foreign customer service representative
(perhaps in India, Philippines, etc), please consider doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not
sure about the accent), please, very politely (very politely – this is
not about trashing other cultures) say, “I’d like to speak to a customer
service representative in the United States of America .”
The rep might suggest talking to his/her manager, but, again, politely
say, “Thank you, but I’d like to speak to a customer service
representative in the USA .” YOU WILL BE IMMEDIATELY CONNECTED to a rep
in the USA . That’s the rule and the LAW. It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure –
and yes, she was from Fort Lauderdale .
If tomorrow every US citizen who has to make such a call, and then
requests a U.S. rep, imagine how that would ultimately impact the number
of US jobs that would need to be created ASAP. Imagine what would happen
if every US citizen insisted on talking to only US phone reps from this
day on. If I tell 10 people to consider this and you tell 10 people to
consider doing this – see what I mean…it becomes an exercise in viral
Remember – the goal here is to restore jobs back here at home – not to
be abrupt or rude to a foreign phone rep. You may even get correct
answers, good advice, and solutions to your problem – in real English.
If you agree, please tell 10 people you know, and ask them to tell 10
people they know….etc…etc… TYAR for this idea. Happy Birthday